Education
Aviator College of Aeronautical Science
Pilot Associate Program 2023 -
Universidad Interamericana of Puerto Rico
Associate in Strategic Languages 2014 - 2016 Humanities Department
Servicios Orientados al Sordo, Hato Rey
Sign Language Interpreting Program 2016 -
Colegio San Gabriel for the Deaf, San Juan, P.R.
Sign Language Program 2012 - 2015
French Alliance, Santurce, P.R.
Intermediate French Program 2013 -
Work Experience
Frontline Associate
Sam’s Club 10-01-2022 - Present Provide excellent customer service at the Member Service desk. Trained new employees in frontline positions, enhancing team performance and quality.
Flight Attendant
Jetblue Airways 01-01-2018 - 01-01-2023 Ensured a Safe and comfortable environment for all, passengers and crew. Knowledge of safety procedures, items, location, and use of these. Punctuality, critical thinking, and de-escalation skills. Maintained professionalism and composure in high-pressure situations.
Gate Operations Supervisor
Southwest Airlines, Prime Flight 09-01-2015 - 01-01-2018 Maintained a secured boarding area, assess passengers, and de-escalated threats. Ocasionally performed manual weight & balance for B 737-700/800. Ensured a timely departure for all flights. Coordinated gate availability.
Sign Language Interpreter
Museum of Arts of Puerto Rico 01-01-2016 - Interpreted the speaker’s/teacher's message to the best of my abilities to convey their message to the hearing impaired.